Thank you for choosing Auxodomain. We are committed to providing the best products and services. Below are the terms and conditions for refund requests.
1. Refund Eligibility
- There is a system error during product provisioning.
- The product received does not match the service description on the purchase page.
2. Exceptions
- The error is caused by the user (e.g., wrong product selection).
- The service has been used beyond the allowed limit.
- The request is based on a personal decision change.
- There is any indication of violation of the Terms of Service and Terms of Use.
3. Refund Terms by Product / Service
Refund within 30 Days of Purchase
- SSL Certificates
- Sitelock
- Codeguard
- NordVPN
Refund within 14 Days of Purchase
- Cloud VPS
- Virtual Dedicated Server
- Site Builder Web.com (refund excludes add-ons)
Renewal Refunds (within 72 hours after renewal)
- Cloud VPS
- Virtual Dedicated Server
No Refund Available
- Cloud Server
- Cloud GPU Server
- Professional Email
- OX App Suite
- Email Services
- Xovi Now
- Site and Server Monitoring
- Website Builder Weebly
- Marketgoo
- TLD / Domain (Registration, Renew, Transfer)
4. Hosting Services Refund Terms
- New hosting purchases are eligible for a full refund if canceled within 30 days from the purchase date.
- Refund requests after 30 days will not be accepted.
- Refunds apply only to hosting service fees, excluding domains, add-ons, or upgrades.
- If the hosting package includes a free domain, the domain cost will be deducted from the refund if canceled within 30 days.
5. Add-ons and Additional Services
Fees paid for add-ons such as website builders, backups, or other additional services are non-refundable unless caused by an error or failure from Auxodomain.
6. Cancellation Process
- Refund requests must be preceded by cancellation of the service via Customer Support.
- Services must be fully canceled before refund processing.
- Refund requests without prior cancellation will be declined.
7. Refund Processing Time
- Refund requests approved will be processed within 3 days.
- Depending on the payment method, refunds may take additional time to appear in your account.
8. Non-Refundable Cases
- Requests submitted after the refund period has expired.
- Services extensively used or modified by the customer.
- Domain renewals or transfers.
9. Contact and Additional Terms
For questions or refund requests, please contact us.
