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Privacy Policy

Effective Date: 15 May 2025

Introduction to the Auxodomain.com Privacy Policy

Auxodomain.com ("We" "Us" "Our") is deeply committed to protecting the privacy of every user and visitor to our website ("You"). This Privacy Policy is an integral document that explains how we collect, use, manage, and protect your personal information when you access and use our services, including but not limited to domain registration, domain management, related hosting services (if applicable), and other features and functionalities available on Auxodomain.com.

We understand that personal information is sensitive and important to you. Therefore, we strive to maintain the confidentiality and security of your data in accordance with the highest standards and applicable regulations.

This Privacy Policy aims to provide clarity and transparency regarding our data handling practices, so you can feel secure and confident when using Auxodomain.com services. By accessing and using our site and services, you acknowledge that you have read, understood, and agreed to all the terms within this Privacy Policy.

We encourage you to read this Privacy Policy carefully. If you have any questions or concerns about the use of your personal information, please do not hesitate to contact us using the contact details provided at the end of this Privacy Policy.

Please be aware that this Privacy Policy may be updated or changed from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes in accordance with applicable terms.

Information We Collect

Collect various types of information to provide our services, manage your account, and improve your experience. This information falls into several categories:

  • Information You Directly Provide to Us

    When you interact with our website and services, you may directly provide us with information, including:

    • Account and Contact Information: When you sign up for an account or purchase services, we collect personal details such as your name, email address, postal address, phone number, and account password.
    • Domain Registration Information: When you register a domain name, we are required by domain name governing bodies (like ICANN) and specific domain registries to collect certain contact information for the domain\'s registrant, administrative, technical, and billing contacts. This data, often referred to as WHOIS information, may include name, organization, address, email address, and phone number. Please be aware that this information may be made publicly available in the WHOIS database, depending on the domain extension and any privacy services you utilize.
    • Payment and Billing Information: When you make a purchase, we collect information necessary to complete the transaction and for billing purposes, including billing address and payment method details. Please note that we may use third-party payment processors, and your payment information may be handled directly by them in accordance with their own privacy policies.
    • Communications and Support Records: If you communicate with us through email, chat, support tickets, or phone calls, we collect and maintain records of these interactions and the information exchanged. This helps us to provide effective support and improve our services.
    • Verification Information: In certain situations, such as to verify your identity for specific requests or to comply with regulatory requirements, we may request you to provide us with copies of identification documents or other verification information.

  • Information We Collect Automatically

    We automatically collect certain information when you access and use our website and services, including:

    • Usage Data: We collect information about your interactions with our platform, such as the pages you visit, the features you use, the duration of your sessions, your preferences, and your navigation paths.
    • Device and Technical Information: We collect information about the device and internet connection you use to access Auxodomain.com, including your Internet Protocol (IP) address, browser type and version, operating system, screen resolution, referring website, and timestamps of your visits.
    • Log Files: Our servers automatically record information that your browser sends whenever you visit our website. This log data may include your IP address, browser type, browser language, the date and time of your request, and referral URLs.
    • Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your activity on our site. This information is used to remember your preferences, analyze site traffic, and personalize your experience.

  • Information from Other Sources

    We may also receive information about you from other sources, including:

    • Domain Registries and Resellers: As part of the domain registration and management process, we receive information about domain ownership and status from domain registries and our upstream partners.
    • Publicly Available Databases: We may collect information from publicly available sources, such as public WHOIS databases (subject to applicable privacy regulations and privacy services).
    • Third-Party Service Providers: We may receive information from third-party service providers who assist us with services such as payment processing, analytics, and marketing.

How We Use Your Information

We use the information we collect for various purposes essential to operating our business and providing you with our services. These purposes include:

  • Providing and Managing Services: We use your information to deliver the services you request, such as registering and managing domain names, providing hosting services (if applicable), processing transactions, and managing your account.
  • Communicating with You: We use your contact information to send you important notices regarding your account, services, renewals, and updates to our terms and policies. We may also use your information to respond to your inquiries, provide customer support, and send you technical alerts.
  • Improving and Personalizing Your Experience: We analyze usage data and feedback to understand how our services are used, identify areas for improvement, and personalize your experience on our website and platform.
  • Marketing and Promotions: With your consent (where required by applicable law), we may use your contact information to send you promotional materials, special offers, newsletters, and information about new products or services that may be of interest to you. You will have the ability to opt out of receiving such communications. 
  • Processing Payments: We use your payment information to process transactions and manage billing for the services you purchase.
  • Ensuring Security and Preventing Fraud: We use information, including technical data and usage patterns, to monitor for and prevent fraudulent activities, unauthorized access to accounts, and other security threats, protecting both you and our services.
  • Complying with Legal and Regulatory Obligations: We may use and retain your information as necessary to comply with applicable laws, regulations, legal processes, and governmental requests, including those related to domain registration requirements (e.g., WHOIS information).
  • Research and Development: We may use aggregated or anonymized information for research and analysis to understand market trends and develop new products, features, and services.

We will not use your personal information for purposes other than those outlined in this Privacy Policy without your explicit consent, unless required by law.

Data Storage and Security

Safeguarding your personal information is a top priority for Auxodomain.com. We implement a comprehensive set of technical and organizational measures designed to protect your data and ensure its confidentiality, integrity, and availability.

  • Principles of Data Security: We are guided by the principles of confidentiality (only authorized individuals have access), integrity (data is accurate and protected from unauthorized modification), and availability (data is accessible when needed by authorized parties).
  • Secure Infrastructure: Your information is stored on secure servers and infrastructure with controlled access. We utilize data centers that employ physical security measures to prevent unauthorized access.
  • Technical Measures: We implement various technical safeguards, including:
    • Encryption: Employing encryption to protect your data both when it is being transmitted over the internet (e.g., via SSL/TLS) and when it is stored on our systems ("at rest").
    • Access Controls: Implementing strict access controls and authentication mechanisms to ensure that only authorized personnel have access to personal information based on their roles and responsibilities.
    • Network Security: Utilizing firewalls, intrusion detection and prevention systems, and regular vulnerability scanning to protect our network infrastructure.
    • Secure Development Practices: Following secure coding standards and practices in the development of our website and services to minimize security vulnerabilities.
  • Organizational Measures: In addition to technical safeguards, we have organizational measures in place:
    • Internal Policies and Procedures: Maintaining internal policies and procedures for data handling, security incident response, and business continuity.
    • Employee Training: Providing regular training to our employees on data protection principles, security awareness, and their obligations regarding the handling of personal information.
    • Third-Party Risk Management: When we share data with third-party service providers, we require them to implement appropriate security measures and adhere to data protection obligations.
  • Data Retention: We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, to provide our services to you, and to comply with our legal, accounting, and regulatory requirements. The specific retention periods are determined based on the type of data, the purpose of processing, and applicable legal obligations. When your personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention policies.
  • International Data Transfers: As a global service, your information may be stored and processed in data centers located outside of your country of residence. In such cases, we implement appropriate safeguards, such as relying on adequacy decisions, standard contractual clauses, or other legally approved mechanisms, to ensure that your data receives an adequate level of protection regardless of its location.
  • Incident Response: While we strive to prevent security breaches, we have procedures in place to respond to potential security incidents, including steps to mitigate harm, assess the situation, and notify affected individuals and relevant authorities if required by law.
  • Your Role in Security: You also play a vital role in protecting your information. We encourage you to use strong, unique passwords for your Auxodomain.com account, enable two-factor authentication if available, and be cautious about sharing your login credentials.

While we are committed to protecting your personal information, please be aware that no security system is impenetrable. Therefore, we cannot guarantee the absolute security of your data.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use information as part of operating our website and providing our services.

  • What are Cookies? Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, enhance your user experience, and provide information to the website owners. 
  • How We Use Cookies: We use cookies and other tracking technologies for various purposes, including:
    • Essential Website Functionality: To enable core features of the website, such as allowing you to log in to your account, manage your shopping cart, and navigate the site efficiently.
    • Analyzing Website Usage: To collect information about how visitors use our website, which pages they visit, and how they interact with our features. This helps us to understand website traffic, identify trends, and improve our website\'s performance and content.
    • Remembering Your Preferences: To remember your preferences and settings, such as language preference and login details, so you don\'t have to re-enter them every time you visit.
    • Personalization: To personalize your experience on our website, such as showing you relevant content or recommendations based on your past activity.
    • Marketing and Advertising: To deliver relevant advertising to you and measure the effectiveness of our marketing campaigns.
  • Types of Cookies We May Use:
    • Session Cookies: These are temporary cookies that are deleted when you close your browser. They are essential for the operation of our website.
    • Persistent Cookies: These cookies remain on your device for a longer period or until you delete them. They are used to remember your preferences and activity across multiple visits. 
    • First-Party Cookies: These are cookies set by Auxodomain.com.
    • Third-Party Cookies: These are cookies set by third-party service providers that we use for analytics, advertising, and other functionalities (e.g., Google Analytics, social media platforms).
  • Your Choices Regarding Cookies: Most web browsers are set to accept cookies by default. However, you have the ability to control and manage cookies through your browser settings. You can choose to block or delete cookies, or configure your browser to alert you when a cookie is being placed on your device.

    Please note that if you disable or reject cookies, some features of our website and services may not function properly or may be slower.

  • Other Tracking Technologies: We may also use other tracking technologies like web beacons (small graphic files) and scripts, which work similarly to cookies to collect information about your website usage and interactions.

Your Rights and Choices Regarding Your Data

You have certain rights concerning your personal information held by Auxodomain.com. We are committed to facilitating the exercise of these rights, subject to applicable laws and regulations. Your rights may include:

  • Right to Access: You have the right to request access to the personal information we hold about you and receive a copy of that information.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we have about you.
  • Right to Erasure ("Right to be Forgotten"): In certain circumstances, you have the right to request the deletion of your personal information.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
  • Right to Object to Processing: You have the right to object to our processing of your personal information under certain conditions, including for direct marketing purposes.
  • Right to Data Portability: You have the right to receive the personal information you have provided to us in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller.
  • Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing carried out before you withdraw your consent.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority responsible for data protection in your jurisdiction if you believe that our processing of your personal information infringes applicable data protection laws.
Exercising Your Rights:

To exercise any of these rights, please contact us using the contact details provided in the "Contact Us" section of this Privacy Policy. We may need to verify your identity before processing your request to ensure the security of your personal information. We will respond to your request in accordance with applicable laws.

Your Choices:
  • Marketing Communications: You can choose not to receive marketing or promotional communications from us by following the unsubscribe instructions included in those communications or by adjusting your account settings. Please note that you may still receive essential service-related communications.

Sharing and Disclosure of Information

We do not sell your Personal Information to third parties. We may share and disclose your information with certain third parties in the following circumstances and for the purposes described below:

  • With Service Providers: We may share your information with trusted third-party service providers who perform functions on our behalf and help us operate our business and provide our services. These include:
    • Domain Registries and Resellers: As required for domain name registration, renewal, and management, we share necessary information (which may include your Personal Information) with the relevant domain registries and our upstream domain resellers.
    • Payment Processors: We share payment information with third-party payment gateways and processors to facilitate secure transactions.
    • Hosting Infrastructure Providers: If you utilize our hosting services, your website data and related information will be stored on infrastructure provided by our hosting partners.
    • Analytics Providers: We may share non-personal or aggregated information with analytics providers to help us understand how our services are used and improve them.
    • Customer Support and Communication Tools: We may use third-party tools for customer support, email communication, and chat functionalities, which may involve sharing your contact and communication information.
    • Marketing and Advertising Partners: We may share non-personal or aggregated information with marketing and advertising partners for targeted advertising and promotional campaigns. We will obtain your consent where required by applicable law for certain types of marketing.
  • Within Our Corporate Group: We may share your information with our affiliated companies, subsidiaries, or entities under common control to provide seamless service, for internal administration, and for purposes outlined in this Privacy Policy.
  • For Legal Purposes and Protection: We may disclose your information if we believe it is necessary to:
    • Comply with applicable laws, regulations, legal processes, or governmental requests (such as subpoenas, court orders, or lawful requests from public authorities).
    • Enforce our Terms of Service, agreements, and policies.
    • Protect the rights, property, or safety of Auxodomain.com, our users, or the public.
    • Detect, prevent, or address fraud, security vulnerabilities, or illegal activities.
    • Respond to emergencies.
  • Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or similar transaction, your information may be transferred as part of that transaction. We will notify you before your Personal Information is transferred and becomes subject to a different privacy policy.
  • With Your Consent: We may share your information with any other third party with your explicit consent.

When we share information with third parties, we endeavor to share only the minimum amount of information necessary and require these third parties to protect your information in accordance with applicable data protection laws and our standards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. When we make changes, we will revise the "Last Updated" date at the beginning of this Privacy Policy.

If the changes are material, we will provide more prominent notice, such as by posting a notice on our website or sending you an email notification, prior to the changes becoming effective.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the effective date of any changes to this Privacy Policy constitutes your acceptance of those changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: support@auxodomain.com

Phone: +44 7300 406588

Mailing Address: Hongkong