This policy outlines the terms and conditions for refunds on hosting services provided by Auxodomain. We are committed to customer satisfaction and understand that circumstances may arise where you need to request a refund. Please read this policy carefully.
Refund Period:
- Refund requests must be submitted within 30 days from the date of the initial purchase or activation of the eligible hosting package. Requests submitted after this 30-day period will not be eligible for a refund.
Eligible Hosting Services for Refund:
Refunds are applicable to the following types of hosting services:
- Plesk Hosting
- cPanel Hosting
- WordPress Hosting
Non-Refundable Services:
Refunds are not applicable to the following types of services:
- VPS Cloud
- VPS Hosting
- VPS AI
- New Domain Name Registrations
- Domain Name Renewals
- Domain Name Transfers
- Email Addons (e.g., Professional Email packages)
- Security Addons (e.g., SSL certificates, SiteLock)
Refund Terms and Process:
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Submitting a Request: To request a refund, you can contact our dedicated support team through the following methods:
- Contact Support: Visit our website at Here and use the available contact form or live chat option to reach our support.
- Ticket Support: Log in to your Auxodomain client area and open a new support ticket within the billing department.
Please clearly state the specific hosting service you wish to cancel and the detailed reason for your refund request.
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Verification: Our billing team will review your request to verify the purchase date and the type of service purchased. Eligibility for a refund will be determined based on the terms outlined in this policy.
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Refund Processing: If your refund request is approved and meets the eligibility criteria, we will initiate the refund process. Please allow [Insert Auxodomain's Refund Processing Timeframe Here, e.g., 5-10 business days] for the refund to be processed and reflected in your original payment method. The processing time may vary depending on your payment provider.
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Service Cancellation: Upon approval and processing of your refund, the corresponding hosting service will be immediately terminated. It is your responsibility to ensure that all necessary data has been backed up prior to submitting a refund request, as data retrieval after service termination is generally not possible.
Exceptions:
- Auxodomain reserves the right to deny refund requests in cases of suspected abuse of our refund policy, violations of our Terms of Service, or if the hosting service has been utilized extensively beyond what would typically be considered for initial evaluation.
- Refunds are limited to the cost of the eligible hosting package. Fees for non-refundable services, as listed above, will not be included in any refund.
By purchasing and utilizing hosting services from Auxodomain, you acknowledge and agree to this Refund Policy. Auxodomain reserves the right to modify this policy at any time without prior notification. We encourage you to review this policy periodically for any updates.
If you have any specific questions or require further clarification regarding our Refund Policy, please do not hesitate to contact our support team via the methods outlined above.
